Rental Policies

Deposits & Method of Payment: We require a valid credit card and expiration date to hold a reservation and to secure against equipment damage or abuse. When you place a reservation with us    online you will be asked to provide this credit card information during the reservation process. The balance is due for all rentals upon delivery of the equipment. We reserve the right to cancel all orders that we have not received a deposit for after 14 days.

Rental Agreement: All customers are required to sign a rental agreement. If you reserve using our online reservation system, you will automatically be e-mailed a copy of the agreement. If you don’t have an email address we will mail you a copy. We will have a copy of the agreement for you to sign at the time of delivery.

Cancellations: You may cancel your reservation up to 14 days before your event at no cost. If you cancel any less than 14 days before the event, you will be responsible to pay us 50% of the total contract.

Weather: Bounce-O-Rama LLC reserves the right to cancel the delivery of any of our rental items when we believe weather conditions are unsafe for their use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer.

You may cancel your reservation up to 14 days before the event at no cost to you. This allows us enough time to attempt to rent these items to someone else. If you cancel any less than 14 days before the event, you will be responsible to pay us 50% of the rental fee, excluding any sales tax, due to the unlikelihood of us being able to rent those items to others. This applies even if you placed your reservation less than 14 days before the event. The only exception to this policy is if the event is cancelled due to weather (see "Weather Policy" above). In that case, you may cancel the rental items that can only be used outdoors (does not apply to rental items that can be moved indoors) at no cost to you.  Any customer wishing to cancel their order due to weather must call the morning to their scheduled delivery date if any of the following weather conditions are forecast: rain, snow, sustained winds above 25 MPH, sleet/hail, electrical storms or tornado activity (cold weather is not grounds for cancellation). It is the customer's responsibility to make this call. If a representative of Bounce-O-Rama LLC is unavailable to take the call at 609-638-8068, the customer must leave a message stating they wish to cancel due to weather. If you do not make a cancellation call prior to your scheduled delivery, your order will be loaded and sent out for delivery and you are responsible for the entire rental fee even if you refuse the equipment! If you follow this policy, you will pay nothing for canceling if bad weather is forecast on your event day. If you do not follow this policy you are responsible for the entire dollar amount of the order even if you refuse delivery.

Staking of inflatables: Bounce-O-Rama LLC, including its owners and employees, will not be held responsible for underground utilities, sprinkler systems or any other below-grade damage when staking down equipment. The renter is responsible for knowing the property where set-up will occur and where any unseen hazards are. If you, as the renter, have any doubts about where the utilities are, we suggest you call 811 for more information. Calling them does not remove responsibility from you the renter or transfer responsibility to Bounce-O-Rama LLC in the event of damage.
Public property Events: Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us. If a customer refuses additional insurance as required by a municipality and the municipality refuses to let us set-up or shuts down the event, the customer is still responsible for payment in full of their order with us.
Sod/grass: We will not be responsible for any damage to sod or grass.
Equipment damage or abuse: We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is their possession. If any repair to our equipment or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event, we will charge their credit card to either repair or replace our equipment as needed. If a credit card number was not given to us, we will pursue whatever legal means available to us to collect from the customer. We have never had to do this, but it is for both our protection and yours. If we let people abuse the equipment and do not hold them accountable we would have to pass the costs on to all customers which is not fair.
Equipment cleaning: We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 an hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys. Water should never be applied to any inflatable not specifically designed for use with water. If you apply water to an inflatable not designed for its use we will charge a $100 charge to clean and dry the inflatable.
Removal of Silly String like substances: If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $500.00 cleaning fee shall be automatically imposed by Bounce-O-Rama LLC and shall be immediately due and payable by the customer. If, in our opinion, the damage is severe enough to render the unit un-rentable, the customer will be responsible for the replacement of the unit, at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.
Removal of Bio-hazards: A $200 cleaning fee will automatically be imposed for the removal of any human or animal by-product. These include: blood, urine, feces, vomit, nasal fluids and saliva.
Delivery Policy:
Part A: You must be able to be reached immediately throughout the day your equipment is to be delivered via at least one of the phone numbers you listed on our "Rental Info" page when you made your reservation. If we have problems locating the delivery location and you are not reachable, we will attempt to deliver your equipment for 25 minutes. If after 25 minutes we have been unable to deliver or reach you, the following goes into effect: we will not be held accountable for any problems that arise with your delivery, we will move on to our next delivery and you will be responsible to pay 50% of the total rental fee.
Part B: The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set-up because the area is inaccessible or not suitable for safe set-up, you will be responsible to pay 50% of the total rental fee to cover our expenses. Unsuitable areas can be caused by: animal excrement, vegetation, insufficient ground space including a 3' safety zone around all inflatables, inadequate access to set-up location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment. In addition, if you have specified to us that the set-up area is grass and we arrive to find a set-up area requiring a ground tarp and sand bags, you will be responsible to pay for additional charges for us to leave and return with the tarp and sandbags. If you choose to refuse delivery at that time, you'll be charged 50% of the total rental fee.
Part C: Our Company always strives to accommodate our customer's schedules, especially when they are having an event in a location that requires the equipment be set-up or removed at specific times. However, our customers must understand that we serve many customers in a given day over a large area. Because of this, we can only guarantee delivery and pick-up of equipment at timed events in a 1 hour window. This means that if you have an event at a park for example, someone must be at the location no less than 1 hour before the event to direct us as to where the equipment is to be set-up. This also means that someone must wait for up to 1 hour after an event for us to pick-up equipment. This policy applies to all timed orders unless other arrangements are previously agreed to at the time your reservation is placed.
Part D: Bounce-O-Rama LLC staff must be given reasonable access to the set-up area. Most of our equipment is very heavy and bulky and we cannot be expected to transport our equipment long distances without the aid of a vehicle. If your set-up area requires manual transportation of equipment more than 150' without the aid of a vehicle, you must notify us in advance of this condition. Manual transportation of equipment more than 150' may incur additional charges to your order which will be applied on a case by case basis.
Part E: The delivery fees on our website, which will also be on the invoice we email to you, cover one drop-off of equipment and one pick-up of equipment. We do not pick-up and drop-off parts of your orders at different times.
Your Data: Keeping your data safe is another area we take very seriously. We use SSL encryption for the transmission of all your personal information and will never share or sell any of that info with anybody.
Pricing: All equipment prices listed on this site are for private residential parties. Any large events or events that are open to the public may incur additional charges. Contact us for specific pricing information on these types of events.
Electrical Requirements: For inflatable's, the customer is responsible to provide adequate electrical power to within 100' of the location they wish the inflatable's to be set-up. This is a safety issue and recommended by the blower manufacturers. If this not possible, the customer will need to provide a generator of appropriate capacity or rent one of ours. While we happily will work with the customer to make sure their generator is sized appropriately, we cannot guarantee the performance of their generator. We will guarantee the performance of our generators. For concessions, the customer is responsible to provide adequate electrical power to within 25' of the location they wish the concessions to be set-up. Bounce-O-Rama LLC will not be held responsible for the performance of the electrical system or generator provided by the customer. If the electrical system or generator provided by the customer proves to be inadequate to run our equipment once we have set it up, the customer is still responsible for the full rental fee. We will gladly provide full specifications on the power requirements of our equipment upon request.
Equipment Performance: Though we maintain our equipment in a professional manner and according to the manufacturer's specifications, we cannot guarantee that things won't sometimes break during a customer's event. Should an equipment failure take place, the customer must notify us immediately at 609-638-8068. If we are currently helping another customer and cannot answer the phone, the customer must leave a message stating the nature of the problem and how the problem occurred. FAILURE TO NOTIFY US IMMEDIATELY UPON DISCOVERY OF THE PROBLEM NULLIFIES ANY POSSIBILITY FOR CUSTOMER COMPENSATION. Once we have been notified of a problem that is not related to customer neglect or misuse, the following remedies will be implemented in the following order: 1- we will deploy our staff to the customer's location to fix the problem and compensate the customer for any downtime. 2-If the problem cannot be fixed the equipment will be replaced and the customer will be compensated for any downtime. 3-if repair or replacement is not possible we'll refund the rental fee for the broken equipment.
Reservation Policy:
Part A: All orders must be placed by the customer using our online reservation system which is found on our homepage. This requirement insures that all the data entered is accurate, that there is no double booking and that your items are reserved instantly.
Part B: A valid credit card number and expiration date must be included when placing your reservation unless prior arrangements have been made with Bounce-O-Rama. Any order without this information or previous arrangement will be deleted at 8pm on the day it was placed.
Part C: Changes made to an order, except to add equipment or supplies, any later than 3 days before the order will incur a $25 charge. The reason for this is because we finalize our schedule, staffing and event preparation several days in advance to insure that the same high level of service is given to each and every customer.
Part D: Some equipment, like sno-cone machines and cotton candy machines, require the customer to choose flavors for the included supplies and to decide if they wish any additional supplies when they place their order. There is a "Special Instructions, Directions, Comments" box below the location your credit card data is entered on the last page of the reservation process. This is where any flavor or quantity needed selections should be entered. If a customer forgets to add this information to an order we will make 1 attempt, either via email or phone, to contact them for it. If the attempt is unsuccessful, we'll default their selection to included supply quantities only and bring our most popular flavor(s).
Part E: Whenever a reservation is placed less than 48 hours before your event start time, you must confirm availability with us by phone immediately after placing your online reservation. While we welcome last minute reservations, we will not guarantee that we can fit your order in to our delivery schedule unless you confirm by phone.